Terms and Conditions
- These terms and conditions apply to work done from Infogiants only.
- The primary area of business for Infogiants is (but not limited to) providing design and development resources for Website Publishing, designing, development and software application development, mobile application development, IT Support services, Hosting services, Quality Analysis (QA) and Digital Media. Infogiants also specialises in providing highly focused E-marketing solutions such as Digital Marketing (SEO) Search Engine Optimization, Pay Per Click (PPC), e-communication strategy, Data Analysis, Reporting and research.
- (i) Infogiants undertake projects on a time and materials basis.(ii) All fees are estimated and exclusive of VAT or any other taxes as may be applicable,
(iii) Estimates are valid for 30 days from the date of issue.
(iv) Payment terms are based on prior weekly or monthly bookings which are allocations of the developer resources.
(v) The client is allocated dedicated resource(s) along with the necessary functional support staff such as a Team Leader or Project Manager if requested (based on the service commissioned).
(vi) The Indian office operates Monday – Friday, 10 AM to 7:00 PM (India’s time zone is GMT + 5:30 / BST +4.30). All the public holidays are notified in advance and communicated by the development team directly; the holidays are generally compensated by working extra hours in the evenings, at weekends or as per the agreed time schedule with the client.
- Quality of Service
You deserve to have your work carried out to the highest possible standard and in an understanding and timely manner and we will always try and exceed your expectations. We value quality very highly and look to pass that on to our clients at every opportunity.
- Our values are our commitment to you
(i) We will act with the utmost integrity, displaying integrity, professional dedication and courtesy at all times.
(ii) All correspondence such as emails and phone calls will be dealt with promptly
(iii) We will provide you with an alternative contact if the person you are looking for is unavailable.
(iv) We will give clear and concise information regarding your inquiry and the associated estimate and also about the project if you decide to place a booking.
(v) We guarantee high-quality and cost-effective services
- How You Can Help
(i) Please make sure you give us clear instructions to allow us to effectively provide an accurate estimate and work to the best of our abilities on the project.
(ii) Reply promptly to communications. The developer is on a dedicated basis, it is important he or she has tasks at all times to avoid delays (any delays may increase the time required to complete the project).
(iii) Please tell us if you are going to be away or unable to respond to requests for information.
(iv) If you are dissatisfied with the service being provided please tell us. We cannot resolve a problem we are unaware of.
(v) Please regularly check your emails. We will be directing a good deal of your project communications through both.
- Acceptance of Services
At various intervals throughout a project, you will be asked to view, test and sign-off certain sections. As a project is a combination of these smaller sections we ask this is done in a timely manner; delay in this process can cause delay to the project as a whole and delay the overall time-frame.
- Payment Methods
We Accept Visa, American Express and Mastercard payments from customers worldwide. For Indian clients we have multiple wallets and internet banking payment options available as well. For secure and safe payments we use stripe payment gateway and payumoney payment gateway.
- Our Invoices
(i) Payment of the advance / first invoice is an acceptance of these terms and conditions.
(ii) The charges are calculated in accordance with Infogiants standard rates (which can be amended on one month’s prior notice to you) as follows:
(i) Weekly rates are calculated on the basis of an eight (8) hour day, working a five (5) day week.
(ii) Daily rates are calculated on the basis of an eight (8) hour day.
(iii) All invoices must be paid in the currency in which they are issued.
(iv) Our invoices are issued before we start the work and need to be reconciled in order for the work to commence.
(v) Your project may be put on hold temporarily whilst your payment on invoices is outstanding and in that event, we reserve the right to remove project files from our servers.
(vi) Unless otherwise stated all prices are exclusive of VAT or any other taxes as may be applicable, which shall where applicable be charged by Infogiants to you at the current rate.